Designing Long-Term Care Facilities

COVID-19’s impact on LTC Facilities

Even months into the COVID-19 pandemic, without proper documentation and tracking of national data on COVID-19 cases, it’s hard to get a comprehensive view of who, where, and how citizens are currently being affected. In one of the unfinished first passes of reporting to the Centers for Medicare & Medicaid Services (CMS), deaths caused by Covid-19 within Long-Term Care (LTC) facilities are reported to account for somewhere between 30-40% deaths in the US. As told by the former head of the CDC on CNN on March 8th, “One thing stands out as the virus spreads throughout the United States: nursing homes and other long-term care facilities are ground zero”. For those who are familiar with the LTC system in the US, no one is surprised by why so much of the Covid-19’s death count appears to occur in these spaces. It is not just a matter of who is compromised by age; it is a systemic issue that many experts saw coming years ago. 

The hopeful prospect of this pandemic is that it shows us where our limitations are. As the numbers grow and we continue to fight through this pandemic, it will prompt us to take a long, hard look at how we treat our aging population in need of assisted living services. The Medicare and Medicaid system does not cover the cost of most if any of the skilled labor and facilities needed for assisted living or long-term care. Many seniors of the middle class are forced to impoverish themselves to simply qualify for Medicaid alone and this says nothing of out of pocket expenses that are incurred from paying for services as older adults. We are living in an aging nation and the number of older adults over 65 projected to increase from 15.2% to 23.4% by 2060. This rising demographic does not receive its primary care from hospitals or physicians. Rather, they rely on the work of nurses, personal support workers, home care, nursing homes, and assisted living facilities.

“While the aging of America’s population has been foreseen for decades, little has been done to prepare the health and long-term-care workforce for it’s arrival.” – National Academy of Medicine

Systematically speaking, America does not care for older adults and that is laid bare in facilities of care that are understaffed, undertrained, and undersupplied; all of which are exacerbated by the pandemic. This also feeds into the expansion of privatization in LTC facilities in the US which further widens the disparity between wealthy and poor older adults whose care is now jeopardized by their ability to pay.

With the government making emergency stop-gap solutions for the lack of staffing, supplies, and general support in such facilities, it raises the question of what will happen after COVID-19. When we have time to bounce back, what will we have learned from this pandemic and what can we do differently? With any hope, it means we will see an honest effort made to put more funding into the care of older adults and more creative ideas put into action for what we can do to improve the design of LTC facilities.

Redesigning long term care

Residents in LTC facilities are currently feeling more trapped than ever. As self-isolation has become a mandatory requirement among the residents of these facilities, their routine has been stripped down to daily meals left at their door and minimal interactions with staff and other residents. While there are clear physical risks for older adults venturing outside their rooms, there are also psychological repercussions to being confined to small spaces. Depression and loneliness were issues among older adults long before COVID-19 and are only made worse in our present position. Amidst the pandemic, our team took to coming up with some ideas that, we hope, will be implemented into the design of future LTC facilities.

How can we bring back meaningful in-person connections while still practicing proper social distancing?

Re-Designing LTC Floor Plans

Reorganizing LTC floor plans to cluster resident rooms into smaller pods and have their doors facing each other means that residents can still maintain daily in-person interactions with each other even through the confines of their rooms. Residents would be able to stay within a reasonable distance of each other while still being able to interact with one another in the pod-like layout of the floor, rather than having floor plans with straight and narrow halls with successive rooms one after the other.

Safer Doorway Interactions

We will not always be in a state of pandemic, but it will be important to prepare for those situations. Interactions have become more limited to the space surrounding resident doorways. How can we improve upon that space for interaction and make it a more lasting and enjoyable space for interaction? Introducing Dutch doors will help encourage more interaction from the confines of their rooms, but still offer a physical barrier that helps residents keep a safe distance towards others. Including additions like a folding table can help transform the space into a more enjoyable place for sustained periods of time. For times of more heightened safety precautions, a protective screen can be added to help safeguard other residents and workers while still helping encourage interaction.

Purposeful Wandering

Video chats have become a vital part of how we interact now and are critical for those living in LTC facilities. We should find ways of encouraging movement with these virtual visits to add a more physical element to them. This type of activity is typically conducted while sitting in place and it would be an interesting idea if we could flesh out this experience to be more dynamic for those involved. This would help encourage physical activity and help with the simulation of in-person interactions with loved ones. Using the familiar design of an IV drip stand, we can repurpose this to carry tablet displays while users can travel and walk alongside their virtual visitors with assisted stability. We can also design a tablet mounting system that attaches to an assistive walker, so users are able to use their walkers during a virtual visit. While this has implications for possible points of distraction and injury if users are not careful, with the right safety measures, this could have the potential to provide a new dimension to physical activity, virtual interactions, and personal independence for older adults that can perform these activities on their own.

The design and improvement of LTC facilities is not a new proposition, but we are currently living in a time of radical change and it offers the opportunity to look at the problem in new ways. Ageism is an issue in the US and so is the undervaluing of aging services. Policy development and lack of funding reflects our cultural attitudes. There is nothing glamorous about well-designed, pandemic-resistant nursing homes and there is no political or social price to pay for pushing long-term care down the priority list, but with the number of fatalities climbing among older adults we can’t ignore these issues. As designers we have the responsibility as innovators to make the distinction between what is exciting and what is important to talk about, because there is room for innovation in both.  There is not enough media attention in the design sphere for LTC facilities to pull focus into these less glamorous subjects. We have the power as designers to help draw attention and bring excitement to these kinds of subjects if we would take the time. So I offer the question: What could Covid-19 mean for LTC facilities?

  • How can we learn from the weaknesses we have seen over the past months?
  • What is missing and can be improved?
  • How do we look at these issues as opportunities for innovation?
  • How can we help older adults be more active, social, provide necessary, or be more independent, without the spread of disease?


10 Best Books for Designers in 2020

Our favorite product design books

Without the hours spent piloting our vehicles to the design studio, our podcast consumption has dropped considerably and we’ve been missing the voices of other design thought leaders. On the bright side, however, we’ve managed to squeeze in more armchair time and have rediscovered the books that first inspired us to pursue careers in design along with some new ones to expand our thinking. Below is a list of what we consider to be the top 10 books for aspiring product designers to read in 2020, whether you’re an industrial designer working to develop physical products or a digital product designer crafting on-screen interactions. This list is far from comprehensive but reading ten books before the end of the year is ambitious enough on its own so we’ll save some additional titles for our 2021 list.

Note: Shape is NOT an affiliate with any of the links below. We’re sharing these strictly because we think they’re awesome reads.

The Art of Innovation

by Tom Kelley

We will always jump at the chance to get an inside look at an inspirational design company like IDEO. Kelley strongly believes that everyone can be creative, and between IDEO and the d.school at Stanford, his work over the past 3 decades has been about making innovation a way of life. This book tells stories directly from IDEO while also drawing upon learnings from other leading companies.

The War of Art

by Steven Pressfield

Do you ever sit down at your desk in front of a blank screen only to realize you’re thirsty or that you need to check your inbox for… anything else? This is what Steven Pressfield calls the resistance. The War of Art is an insightful and entertaining book to keep close to your desk and prompt you to jump into the struggle we all must deal with while trying to produce great creative work.

Tom Peters Essentials: Design

by Tom Peters

Tom Peters is a management thinker most known for his 1982 classic, In Search of Excellence. His own search for excellence has led him to become a very vocal ambassador for design. Design is a short book, or perhaps a rant, about why design must be at the heart of every business, and it’s one we highly recommend.

The Laws of Human Nature

by Robert Greene

In order to develop a deep understanding of our users, it’s insightful to strengthen our understanding of human behavior. The Laws of Human Nature provides profound observations seen through the lens of history, psychology, and philosophy. If the author’s name rings a bell, it’s likely because you’ve heard of his previous bestseller, The 48 Laws of Power.

Purple Cow

by Seth Godin

Like Tom Peters, Seth Godin doesn’t come from a design background. Rather, he’s a management thinker on a pursuit to inspire people to do work that matters. Purple cow is a book about creating products and services that are worth marketing in the first place. If that isn’t enough to perk a designer’s ears up, the cover also features some praise from Tom Kelley.

Creative Confidence

by Tom Kelley, David Kelley

Where The Art of Innovation is more about building innovative teams and organizations, Creative Confidence focuses on how each of us can unleash our own creative powers. While this book has major appeal to those outside of the design industry who are looking to be more creative, it also provides an action plan for designers to boost their ability to innovate. As Tom Peters praised “Don’t just read it. Use it. Now.”

Objects of Desire: Design and Society Since 1750

by Adrian Forty

Objects of Desire is a very consumable book filled with brilliant insights from the past 200 years of design and manufacturing. In his book, Forty shows how much truly goes into the design of objects all around us. Written in 1992, Objects of Desire has retained its relevance as a thought-provoking look at how design and society intertwine.

The Design of Everyday Things

by Don Norman

The Design of Everyday Things is quite possibly the most well known and applicable book on the topic of product design. Whether you’re an industrial designer or UX designer, Don’s six fundamental principles of design likely have vast implications on the work you do. It’s an insightful piece on the psychology behind product interaction and one that should be on every product designer’s bookshelf.

Hooked: How to Build Habit-Forming Products

by Nir Eyal

In Hooked, Nir Eyal draws upon principles of cognitive psychology and decision making to analyze why some products capture our attention while others flop. The result is a how-to guide for building better products and doesn’t require you to pour over hours of abstract theory. This book is geared more towards the UX design community, but delivers valuable insights for industrial designers as well.

Emotional Design

by Don Norman

In his second book on our list, Norman explains how the principles of human psychology inform the invention and design of the new products that surround us. Going beyond his claim that a user’s needs should trump a designer’s aesthetic, Norman argues that human centered design is about creating effective tools that mesh with human emotion.

Reading the way to better design

Rereading some of the older books on this list recently, we were surprised by how relevant they still are despite having been written before the advent of the iPhone. The creative challenges faced by Da Vinci in 1502 as he designed an odometer are not unlike the design challenges we face today. It all comes back to designing experiences that will delight the people who use them. The best way to design better for people is to learn more about them, and we hope that this list serves as a great place to get started.


3D Printing product prototype

Importance of Prototyping

Prototyping Physical Products

You’ve taken your unique product idea and found a suitable partner to help you design and develop it to take the first steps in the process of bringing your product to life. You have thought about it every day, from every angle, and now it’s time to get something tangible into your hands as a proof of concept. Now what? Well, one aspect of the product development process that often gets overlooked or at least downplayed, is prototyping. There is a common misconception that a prototype is a fixed step in the process, but in reality, there are many different forms of prototyping that all have their benefits at various stages of the product development cycle. The truth is, you really do need to test, test and test some more along the way to ensure that you have identified all the potential pain points with your product. Think of it as insurance for your vision! Having a physical prototype in-hand allows you to target those pain points and focus on coming up with solutions to ensure that your product provides the best user experience possible. At the end of the day, it’s the consumer experience that will make or break your product in the long run. All it takes is a few negative reviews due to a bad experience and your product is finished before it has had time to gain traction. Let’s take a look at some of the various prototype options available and why you need them.

Creation of prototypes to test TAP Wireless Keyboard & Mouse

Form studies and mock-ups

Form studies and mock-ups can be made from virtually anything such as clay, foam, wood, or any other material you have on-hand to get a good sense of over-all size & shape and function. Many ergonomic issues are worked out at this stage as you test early prototypes. It’s a touch/feel type of thing really. If your product needs to interact with another component, part, or product, this is a good way to get hands-on feedback before you are too deep into the development process. This is the most basic form of prototyping with the lowest cost and yet, this stage is very critical. So much can be learned from this stage alone and it often leads to meaningful tweaks and refinements that will result in a better user experience down the road. As a design studio, we create many of these types of mock-ups for virtually everything we work on. Producing this type of mock-up is generally quick and simple. It is a very critical part of the problem-solving process that goes hand in hand with product design. You don’t want to start pulling the trigger on the expensive process of tooling up your product for production without visiting this phase at least once, maybe several times!

Prototype of Oliso Smart Iron

Moving past mock-ups

During the preliminary phase, you have learned so much from the initial mock-ups and you have tweaked your design and gained a whole lot of knowledge and experience in the process. Now your confidence is high and you can move forward with the swagger of an all star athlete! Typically, at this point, there is a bigger focus on moving on from pencil and paper and moving into the world of 3D CAD modelling now that the fundamentals have been addressed. Based on your first mock-ups, you now have some real-world dimensions to work with instead of just guessing or assuming that what is seen on the computer monitor will be ideal once you move into production. Now you are ready to conquer the world and move into production, right? Well, not so fast. With so much still to learn, would it not make more sense to step up your game and get to the next level? Super Mario Brothers was not conquered in one shot, so do you really think your product can be nailed down in one round? Remember how much you learned from the initial mock-ups? Right…so, let’s take another critical look at this and kick things up a notch.

3D Printed Prototypes

3D printing, simply put, is taking your 3D CAD file and saving a format that can be used for the printing process. This round of prototyping most often used once you have some preliminary 3D CAD data to work with. Fancy term huh? Back in the day, it used to be called rapid prototyping but the general population likes terms they can relate to so…3D Printing it is. The standard for this is an STL file. The STL file is imported into the 3D printing software where it is essentially digitally sliced into thin layers. It’s really no different than slicing a tomato. The slices are really thin though. Typically, about the thickness of two human hairs. The 3D printer recreates the digital representation of your part by depositing successive layers of plastic resin, one layer at a time from the bottom up. Kind of like reassembling that tomato, one slice at a time. The advantage of 3D printing is that it is relatively quick, relatively affordable, and there are a number of plastic resins that can be used to best represent your final product. The surface finish is not perfect and will have some tiny lines or ridges kind of like that old vinyl record of Michael Jackson’s Thriller album that you have hiding in your basement along with your VHS tapes. Yes, you can spend the time and money to hand finish a 3D printed model, but it’s generally not worth the effort at this particular stage. It’s best to use the 3D printed model as a tool to learn and test and study. Remember? There is still much more to be learned. Don’t worry, we will get to the shiny looking final prototype soon enough. Once you have spent some time with the 3D printed model and milked it for all it’s worth, take what you have learned and apply it to the 3D CAD model to get your product even closer to that global game-changer you know it can be. In some cases, you may want to make several 3D prints with tweaks and adjustments along the way if needed until you are satisfied with the result. Sometimes only a portion of your product needs to be printed, such as a handle. Best to nail the comfort and fit at this stage, right?

acoustic chamber design of villo speaker

High Fidelity and Functional Prototypes

Now you have even more confidence in your product and so much more knowledge than even that first phase. You have come a long way young grasshopper! You are now ready to become a Jedi Knight and take on the dark side! Easy now…let’s keep a cool head and get things buttoned up. There is still much work to be done before you can change the world with your revolutionary product. Once you have your final 3D CAD files ready along with your fancy photorealistic renderings, you are finally getting a good sense of what things will look like in the end. Now is a good time to think about what type of prototype would be most effective heading down the stretch. If you need to use the final prototype to communicate the essence of your product with a factory, you may be able to get away with something fairly simple. Maybe just a simple functional prototype to allow you to demonstrate a specific mechanical function? If this fits the bill, there may not be a need to have any fancy colours, finishes or exterior appearance. I mean, if it demonstrates what it needs to, why invest in making it look pretty? In fact, many factories will offer support along with some final engineering that allows your product to be produced in their facility. Often, factories will also provide a final prototype for you based on their final internal engineering.

Functional prototype of whipr ski erg attachment

Choosing the right prototyping method

Perhaps you are not heading down that road yet but instead, maybe you are looking to generate some excitement on the internet and perhaps take your product onto Shark Tank or Dragon’s Den? Perhaps you’re gearing up for a Crowdfunding campaign on Kickstarter with a slick video demonstration and incredible photography? No problem, this high fidelity style of prototype can be achieved too. To support whipr’s Kickstarter launch in August 2020, we built a high fidelity prototype that was also fully demonstrable. It is typically more expensive than more conventional prototypes because there is a lot of post-processing, finishing, painting, and sometimes plating or electronics integration involved in the process. If you don’t care much about the interior, you can go for an appearance model that looks so real, it will be difficult to tell that it isn’t a production unit. Having only the outside to worry about will keep costs in check while still providing some incredible photography stand-ins. Why spend the time and money creating elements that will never be seen? For soft goods items, it’s simply a matter of having skilled hands doing the stitch & sew operations along with any additional components required to execute an effective sample. Sometimes multiple high definition models may be needed in multiple colours/finish options for marketing purposes to gauge consumer interest. There really are endless options available.

Ultimately, the prototype solution can be tailored specifically to the needs of your product. Perhaps it is an enclosure for an electronics device. Maybe it is soft goods made with fabrics & textiles, or perhaps a hybrid product made with a combination of materials. There really is no standard way of doing things because each product is unique and has its own set of parameters that should be followed based on the product’s physical composition as well as your specific needs & marketing plan. Don’t be intimidated by the prototyping process, it is simply another very useful tool to help get your product off the ground and into the hands of consumers around the globe.

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Quiet streets in toronto

COVID-19: Perspective in a Pandemic

Product design comes from the unleashing of creative thinking based on an immediate need. It comes from within but is very much influenced by everything we see, hear, touch and experience. It has been this way since the beginning of time really.

As I sit here writing this, I have a torn ACL, torn MCL, and a fractured tibia. The damage was done over a month ago and there is no option for medical treatment at all. It’s not a medical emergency and in the larger scheme of things with what is happening locally and around the world, it is now seemingly insignificant. Before this COVID-19 outbreak, it would have been a different story and garnered much more attention.

The point is, as humans we focus our energy and effort on the biggest challenge or threat that we face at any given time. In the world of product design, it’s no different. When all is well in the world, we focus on creating products with new innovative features and functionality. Better, stronger, faster….more is better! We create brands with stories and beautiful elaborate packaging that offers a great “unboxing experience” for the consumer. For decades we have been spoiled. We live life in an effort to improve our surroundings and make a better world for our children. In the process, however, we seem to have focussed so much on ourselves. Me, me, me. Bigger homes, nicer cars with fancy new technology and features. More color options, more channels, on-demand. More frequent travel to explore all ends of the earth while still maintaining all the creature comforts we have come to enjoy as spoiled humans. Yep, we have slowly gotten so accustomed to “on-demand” products and services that we have slowly lost touch with the fundamentals of life. In an effort to make life easier and allow us to have more conveniences and more free time, we have actually created a world where we have less time. We are always connected with technology and are burdened with “things”. Rather than freeing ourselves in body and mind to truly live, we have essentially become prisoners of our own making. As a product designer, I can’t help but think about this.

It usually takes a very substantial event to hit home with us and make us re-evaluate life and what it’s really all about. For some, it’s a close call with an illness, maybe the death of a loved one or the loss of a limb. Perhaps a natural disaster. For society as a whole, it can be a world war or a pandemic. Something big….. really big. Bigger than all of us. Something that makes us all change our fundamental thinking and how we approach or lives each day.

Our studio is relatively small. Small enough that we were able to react and respond quickly to the pandemic. We made some quick changes and for over a week now, we have all been working independently off-site in our homes, away from the design studio. It does come with some challenges in communication, but nothing that we cannot adapt to. We had a video conference call as a group on Monday morning to touch base and review the many projects on our plates. It was exciting to see the faces of the team that I have missed seeing in the studio during this time of self-isolation. Yet another reminder that it’s not just about the projects or the products we design. Behind those products is a team of real people. People who see, hear, feel and experience life with friends and loved ones.

In a post-COVID-19 era, I have no doubt that our approach to product design will be modified.

Our thinking will most certainly have more of a global outlook that asks critical questions about the validity of what we are designing. We will be more experienced, more understanding and perhaps more humble in our views. There have been some very eye-opening moments over these past few weeks. Moments where we can all do some self-reflection and look at ways to truly focus on how we can all contribute to a better world, whether through product design or any other endeavour. Going forward, those efforts will surely have more purpose and meaning.

After the dust has settled from the COVID-19 pandemic, the world will be changed. It will surely be a different place with new challenges and renewed focus. I am a firm believer in the notion that through overcoming challenges and difficulty, we gain valuable insight and experience. The type of insight that leads to the creation of more meaningful products. Products that are designed with purpose and meaning. I am personally looking forward to the next chapter and am ready to take it on with renewed energy and an open mind.

Shape industrial designers at the toronto design studio

blow molding water bottles

What is tooling?

What is tooling?

To put it simply, tooling is the backbone of the physical production of a product.  Much like how you could not make muffins without a muffin tin, many consumer products need their own version of a “muffin tin” in order to be mass-produced. For many, this is the non-glamourous side of production but without it, products simply do not exist.  The term “tooling” refers to any number of implements required to produce a product.

Mold of lion head

Injection Mold

This is one of the most common forms of tooling. Most commonly, this will be a block of steel or alloy that is precision machined as a negative of the part being produced.  In it’s simplest form, it is a two part core & cavity the closes up with hydraulic pressure. A hopper filled with plastic pellets is melted and injected into the cavity under high pressure to take the shape of the part being produced within the mold.  Once cooled, the two halves of the mold are separated and the plastic part is ejected from the mold. There is always some post-processing that takes place to remove any bits of plastic from the injection point but essentially, once it is out of the mold, the part is ready for assembly or post-processing which can include painting, chrome plating, or printing with additional elements like a company logo etc. This is how pen caps, food storage containers and your key FOB are produced.

injection molded plastic

Blow Mold

This is another common form of tooling and one that is simpler in construction than an injection mold because it only requires a cavity and no core.  This type of tool is also precision machined from a block of steel or alloy to create a negative of the part being produced. In production, The two halves of the blow mold cavity come together to pinch a curtain of melting plastic, trapping it within mold.  A small injector (essentially a needle) also trapped between the two halves, blasts air into the middle of the curtain of melting plastic, sending it outward against the walls of the mold to take the shape of the final product. Once cool, the mold opens up and the part is ejected with a hollow inside. This is how pop bottles, water jugs and oil bottles are produced.

Tooling for blow molding

Rotational Mold (Roto Mold)

This is somewhat similar to a blow mold in construction but the process is quite different.  With this type of tool, the two cavities come together with a pre-measured quantity of plastic pellets inside the mold. The mold is then heated while being rotated on multiple axis until the plastic with the mold melts and coats the inside of the mold. The process or “cycle time” is much longer than blow molding but it is well suited to producing very large parts and parts that require a thicker wall.  This is how some kayaks are made as well as large water holding tanks, children’s playground sets etc.

 

In its most basic sense, a tool is simply a working or manufacturing aid that is required to make a product or part. They can include dies, gauges, molds, jigs, and cutting equipment. While tools can be used for general purposes (cutting equipment and screwdrivers) in the case of most of our clients, when manufacturers are referring to tooling, it’s generally in a highly specialized sense – as one of the molds mentioned above.

rotomold kayak production

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Should this Exist? A short guide to evaluating your idea’s worth

Should this Exist? A short guide to evaluating your idea’s worth

Should this exist?

In our past two decades of helping our clients launch new brands and build upon existing ones, we’ve observed some factors that increase the likelihood of an idea being adopted in the marketplace. If taking note from our clients wasn’t enough, we’ve even decided to introduce a few products of our own. What’s written here is not meant to be a comprehensive guide to launching your new idea but, rather, aims to help you explore the reality of your ah-ha! moment:

Should this exist beyond my imagination?

We don’t mean “should this exist” as a thought-provoking moral dilemma as is often the case on the popular new podcast sharing the title. No, what we’re asking here is, why is this idea worth pursuing? Is it worth the grueling hours that will need to get it off the ground? Is it worth sacrificing the time you could be doing something else? Is it worth the injected plastic that will, one day, end up in a landfill? Whenever we’re going through the process of launching something new, we always start by asking ourselves two important questions:

    1. Why should this be brought into the world?
    2. Is there an existing alternative that is already solving the problem we’re aiming to?

FABRIQ Speaker design sketches

Why should this be brought into the world?

Rather than proposing elaborate new financial models to evaluate the revenue potential of your idea, our objective is simply to prompt you to think about a few key questions prior to committing your energy to chase after your new idea. For most people, the light bulb goes off when a personal need for something arises but, to be viable beyond a personal prototype, you’ll need more than one customer.

Fortunately, there’s never been a better time to launch an idea that connects with small, specialized audiences across the globe. The continual increase in free-flowing information paired with more efficient logistics infrastructure has made niche groups of consumers more accessible than ever. While specialized audiences may be spread thin geographically, they can often be found in tightknit groups online and generally like to share their experiences with the rest of the community. The caveat to this is that specialized groups of category enthusiasts tend to have stronger pre-existing brand loyalty, higher quality expectations, and are very quick to spot imposters who are just stopping by to make a quick buck. If your idea is meant to address the needs of a specialized niche group, authenticity had better be in your game plan.

Communities exist globally where people will buy niche products online

Whether your idea is specialized or has mass market appeal, to introduce a new product and urge your customers to trade it for their hard earned cash, you’d better have a very compelling story. How is your idea going to contribute to the lives of those who use it? Like a new CRM tool for sales teams, does it help people do more with less? Or, like the output from the entertainment industry, is it based on making people feel good? If your idea doesn’t remove pain points or make a positive contribution to someone’s day, it’s probably time to head back to the drawing board. Unless you have a huge marketing budget to help introduce your idea to the world, you’ll need early support of advocates and this is only made possible by providing a remarkable customer experience. Why not do some preliminary exploration with a sample of your target market before launching headlong after your idea?. When we receive a slow nod and an “I might be interested in that” we know we’re in trouble. While presenting new ideas, we’re looking for jaw-dropping genuine excitement. During the early stages of whatever we’re working on, we refer back to the teachings of Seth Godin and ask ourselves the very basic; is this really worth talking about?

Competition – Do alternatives already exist?

After concluding that an idea has merit and is worth bringing into the world, it’s important to understand the alternatives that are already available. A quick google search is insightful and can help you understand if your new idea isn’t so new, but we advise you go beyond that and identify if there’s anything out there that solves the same problem you’re aiming to.

Access to sourcing websites like Alibaba, intuitive e-commerce platforms like Shopify and the speed at which we can now connect with freelancers on Upwork have made it easy to lay the groundwork of introducing something new to the world. A business can now be started in a local public library and requires little to no mastery. It’s important to remember that, as these barriers are eliminated for you, they’re also being eliminated for your potential competitors. As we continue to build platforms and tools that amplify noise, why is your idea going to stand out from the rest? Remember that long before you compete for sales, you will need to compete for your customer’s attention. Publishing an e-commerce website is one thing, but finding the people to visit it is where the required mastery has now shifted to.

Person making online purchase of product

In our years helping brands introduce new ideas and design new products, we’ve realized that there is a major misconception that being better is enough. Does your new knife stay sharp 15% longer than the leading brand at Target? Unfortunately, 15% is not worth a consumer’s cost of switching or the inconvenience it will cause the buyer to move something else off the shelf. Better is only enough when the odds are already in your favor and this isn’t likely to be the case. Often, you’ll find yourself up against brands that have been spending decades building retail relationships, reliable supplier networks, and international brand awareness. Whether it’s a consumer, buyer or investor, the gatekeepers you need to impress with your idea are already busy doing something else and you’ll need to find a way to get their attention. Once you have their attention, you will then need to convince them that your idea is worth the cost of switching. When it comes to launching new ideas in a crowded space, we advise innovators to aim to launch an idea that provides at least a 10X benefit over the next best thing.

 

Why 10X?

In his work, Understanding the Psychology of New-Product Adoption, John T. Gourville notes that consumers tend to overvalue products they already own by a factor of three while companies tend to overvalue their new products by a factor of three. As a result, there is a 9X mismatch about what developers think consumers want and what consumers actually want. This model uses only psychological biases and doesn’t take into consideration the market advantages possessed by pre-existing competition so we feel it’s safer to strive for a 10X improvement.

Understanding the Psychology of New-Product Adoption 9x effect model

With this disconnect in mind, new ideas are likely to fall flat if they’re only 2 or 3X better than the entrenched market players. In order to negate the upper hand the existing competition holds and give an idea a chance to succeed, it needs to deliver substantial benefits. Bookstores already existed when Jeff Bezos decided to start one but he figured out a model that would allow Amazon to have 10x the offering. Dollar Shave Club may not have reinvented the razor, but the sum of experiences it offered consumers certainly hit the 10X marker and rattled the chains of major CPG (Consumer Packaged Goods) companies. How can you build upon your idea to ensure your competitors’ customers will look beyond the psychological costs of switching from what they’re already invested in?

Take a breath

The spark of a new idea is intoxicating and helps power entrepreneurs through the grueling early stages of development but these early stages require the discipline and humility to slow down and ask the tough questions. Whether you’re creating an entirely new category or diving into an older area filled with competition, in order to make it off the ground, new ideas need to be compelling and worth talking about. At this stage, it’s important to remember that we are all biased and are likely overweighing our idea’s benefits by a factor of three. Prior to taking on a new project, we work with our clients to dig deep and help answer two fundamental questions: Should this be brought into the world? And how can we make it at least 10X better than the next best alternative?

Rather than getting discouraged if your idea can’t pass this test, take a breath, head back to the drawing board and work on creating an idea for your users to love. Day in and day out, we work with brands to help them increase the likelihood that their ideas gain traction. If you’re in the early stages of ideation and need some fresh eyes, we’re here to help.

Your competition already has the upper hand. How are you going to take that from them?


Bringing a Product to Market: Found Method Podcast

Bringing a Product to Market: Found Method Podcast

Shape’s Director of Marketing, Jordon Sansom, recently had the opportunity to sit down with the guys at Found Method to explore what it takes to bring a product to market. Found Method is a partnership between Cohub and Platoon Studio that looks at the decisions and strategy that go into building, running and growing a business.

On the episode, Zach, Elliot, Charles and Jordon cover product design, brand launch and modern retail while going back and forth on finding a balance between the pursuit of perfection and getting ideas out there. To dig further into some of the product launch information discussed on the podcast, check out our guide to evaluating product ideas.

Listen to the episode on Spotify.

The episode is also available on iTunes and Stitcher.

 

Featured as a top product design agency by DesignRush.


10 Tips for Innovative Packaging Design

10 Key Tips for Innovative Packaging Design

So, you have your game-changing product all dialed-in and ready to sell, now what? Just throw it in a craft box and you’re good to go right? Well, not exactly. Before calling it a day, maybe it’s best to step back and ask yourself a few critical questions first.  Let’s take a look at a few key factors that will contribute to the effectiveness of your packaging:

Physical protection

Is your product going to be sold exclusively online? If it is, your packaging may be simpler and cheaper but you will need to protect from abuse during warehousing, shipping & handling. Variables like temperature, time, and other environmental influences like dust, mold, insects, microorganisms, and UV light can damage certain packaging materials. It’s best to make the right decisions on the use of materials from the get-go to avoid any potential issues further down the road. Now that you have a second mortgage on your house to finance your dream product, it’s important to proceed with care and confidence, while so much of your money is invested into your product before you have even sold your first unit. Thinking of your packaging as a protective shell for your product is a good approach and only the first of many factors to consider.

Villo Multi-Room Speaker Packaging Design

Drop testing

Physically surrounding and protecting your product is only a part of what packaging should do. What about drop testing? This is the packaging design equivalent to an automotive crash test. Your package will need to survive a fall from a predetermined height and your precious product inside will also need to survive without physical damage. If your product is a food item, you should consider the shelf life measured against the estimated time your product will be in transit, and in warehousing/distribution before it gets to your customer. All those environmental factors mentioned earlier like temperature and time duration will surely have a huge impact. Ultimately, your packaging solution needs to act as a protective outer shell from manufacturing, through shipping & transport, and all the way down the line to the retail environment and into the hands of the consumer and that cashier with butterfingers.

Sustainability

Have you thought about the sustainability component of your product? Can you even produce a cost-effective packaging solution while looking out for Mother Earth? In a perfect world, we all want to be better stewards of the earth and do our part to reduce any negative impact, but how? You don’t want to be responsible for creating more waste or be the one responsible for entangling sea turtles in plastic debris. In some instances, you do have options for using recycled packaging materials or at least a percentage of it along with environmentally safe printing dies and materials for any additional product protection while in the box.

The harsh truth is that sometimes, things are not as environmentally friendly as we might think, particularly if a certain production process has a high scrap rate or increased cycle time associated with it. Some of these processing methods could mean using more energy during production. That can’t be good for the earth either, can it? Is your finished packaging solution easy for consumers to break down and recycle? Is every material clearly labeled to help with this process, or will it simply get trashed out of confusion or frustration and end up floating in the pacific ocean? Wow…so much to think about, right?

Tamper & Theft proofing

You will also need to consider how to make your package tamper-resistant to reduce potential theft. Yes, it’s a problem and it’s often ignored by many. Is your packaging solution so small and efficient in the use of materials that it is now also very vulnerable to theft? Perhaps your product requires a visual indicator to show consumers that your product is safe to use/consume and tamper-free. Many food items or medications have safeguards in place to protect products from tampering and to raise consumer confidence & safety.

Not only can some products be removed far too easily from the package itself, but some entire packages can be easily stolen if not carefully designed to safeguard against it. Often a package for a very small item needs more visual presence or bulk intentionally designed into the packaging solution just to reduce or illuminate the possibility of being stolen.

In addition to the exterior packaging, your product might require additional plastic wrapping, a plastic hang tag or a blister pack or a plastic vacuum-formed tray, wire fasteners/tie-downs to help secure your product or protect it.

Accessories

Will your product be all alone in that beautiful package? What about any additional elements that need to be considered? Extra parts, accessories, cables, power adaptors, batteries, mounting hardware/fasteners swag, or anything else that needs to be accommodated alongside your product? Many additional items require additional special tooling or forming that adds additional cost and also has a potential environmental impact. If these items need to be food grade, your options will be limited in terms of material choices and may be regulated depending on what you need to include in the box.

Copy & Translation

Have you considered what kind of written literature needs to be included to help consumers with your product? How about an instruction booklet, warranty card, or additional legal copy? All that copy will need to be written and illustrations & icons created, not to mention any certification labels required and it doesn’t stop there. Just when you thought you had so much packaging real estate to work with, you may need to have all of your copy translated and written in other languages too depending on where you are intending to sell your product. Sure, it’s becoming a global market but there are still many differences within various parts of the world. On top of cultural and language challenges, If you want to maximize your product’s potential, you’d best pay attention to the details affecting all the specific regional nuances.

Retail requirements

Not all bricks and mortar stores are alike and in fact, they all have different practices when it comes to displaying and merchandising your product. Will your package hang on a hook or will it stand on its own on a shelf? Perhaps it will be sold on a pallet in a club store or get stacked? Any concerns with weight? Will it be in a PDQ with its own header card and infographics? Many retailers have specific requirements that need to be followed so it’s best to find out what limitations you may be up against before you get too deep into it. You may only have a limited amount of shelf space to work with so the package size will most certainly be a factor. You’ll want to maximize your shelf presence to make a bigger, bolder impact and connect with your intended consumer.

Cost vs Perceived value

A common objective is often to create the cheapest possible package to help reduce cost but wait, not so fast. Besides theft being a potential issue, think about your product from the eyes of a consumer for a minute. Does your packaging solution accurately match your brand essence and project a high perceived value? Will adding 30 cents to the overall packaging cost help to elevate that perceived value and translate to more sales? If the answer is yes, then it’s a no-brainer. Give your product the best chance to succeed. Conversely, if your product is intended to be a low cost, high volume consumable item, don’t create a package that makes it seem unapproachable or unaffordable. Either way, the packaging should match the brand and clearly communicate your message.

Unboxing experience

Don’t forget about the unboxing experience as a consumer initially opens your package and reveals your product for the first time. Keep in mind that this is the very first chance you have to make a positive impression. If the unboxing experience is not a positive one, your product already has a tarnish on it regardless of how great it might be. Its best to make the experience pleasurable but don’t make it complicated with unnecessary obstacles or barriers. This is not foreplay, let’s get to the good stuff already…your product!

Prototyping

One of the best methods of ensuring that your product experience is a good one is to prototype your complete packaging solution so that you can put it through its paces. You may even need to do more than one round too because there are so many variables and considerations involved. Make sure you have some real-world, hands-on experience with all aspects of your packaging solution before you finalize it and pull the trigger on production. The more time you spend upfront addressing potential issues, the less likely you are to encounter that “oops” moment further down the road when you have retail commitments to adhere to.

We haven’t even touched on the graphics & printing requirements of the package yet…that is an entirely different subject with a new set of considerations. These include your branding, product story, and all the good stuff that helps consumers to make an emotional connection with your product. Be sure to address the top 10 considerations affecting the physical structure of your packaging before you even start with your graphics.

Make sure you have an experienced, competent, and knowledgeable team working for you to help you achieve your goals. That second mortgage and extended line of credit are real. Make sure you give yourself the best chance to succeed and get that great product of yours flying off the shelves!

 

Have more questions about packaging design? Head over to our Packaging Design page to learn more.